Your Chat, Text, and Email Solutions

Your Nearshore Outsourced Chat, Text, & Email Support Solution

Why Outsource Digital Customer Service?

We live in a business world that knows no borders. We can order just about anything from anyplace in the world with the simple click of a button over the Internet. We can talk to anyone, anywhere, at any time using VOIP, Email, Text, or Chat. We can also outsource highly skilled virtual assistants to help you best service your customers from anyplace in the world. Here are some benefits of outsourcing your digital customer service needs...

Outsourcing Digital Customer Service
  • No Start Up Costs or Fees
  • No Employee Taxes, Insurance, Benefits, or Legal Obligations
  • Reduced Staffing Costs
  • Available 24 hrs a day / 7 days a week
  • Less Overhead Costs
  • Can Hire for Specific Skills Set
  • Less Operational Headache

Top Digital Customer Services Offered

Whether you are a small 'Mom & Pop' shop or a Fortune 500 Company, we can help you with your Digital Customer Services. We work in dozens of different industries, including health care, Insurance, Franchises, Physicians Offices, Dentists, Utilities, Political Polling, Emergency Services, and more. Some of our services include...

Chat Support

Your customers expect immediate customer service support at all stages of the purchasing cycle. Live chat on your website is one of the best ways to engage with your customers and provide instant support. This type of support not only helps you generate more sales, but leads to high levels of customer satisfaction & loyalty. However, trying to staff an employee for these chat occurrences can be timely and expensive. At CES, we provide chat support agents who work on your system and engage with your customers when needed. You get to choose if they're part time, full time, or just overflow... what ever your needs, we can accommodate (at a fraction of the cost).

customer engagement services - chat support

Inbound / Outbound Text Messaging Service

Did you know that 77% of consumers with texting capabilities (aged 18-34) are likely to have a positive perception of a company that offers text capability? Although texting has been around for about 20 years now, it’s just starting to hit its stride with businesses. Text messaging has now being viewed as a powerful way for businesses to connect with their customers. And why not? It’s widespread, affordable, real-time and flexible, brief, preferred, and can be used in any industry to satisfy customers. With a 98% open rate, what’s not to like? Find out how Customer Engagement Services can send and receive bulk SMS, use for appointment reminders, critical alerts, customer service, and more (without all the operational headaches) at a fraction of the cost of trying to do it yourself!

customer engagement services - text support

Email Management Services

Implementing an email marketing strategy is crucial for any business. It can be time consuming, confusing, complicated, and expensive. Let Customer Engagement Services handle your customer emails quickly, securely, and with personalized responses! You can use our email experts when you need us how often you need us without the headaches of trying to do all of this yourself!

customer engagement services - email management

Some Of The Industries We Work With…

Let CES Handle Your Digital Customer Service (Chat, Email, & Text) Needs!