Professional Business Process Outsourcing (BPO) Solutions Made Simple, Quick, & Affordable

Business Process Outsourcing (BPO) Services

Business process outsourcing (BPO) involves the contracting of the operations and responsibilities of a specific business process to a qualified third-party service provider, like Customer Engagement Services, who can inexpensively perform these tasks without all the operational headaches.

At CES, we provide the highly skilled people, the proven process, and the state of the art technology that allow us to be the leading provider of back office outsourcing.

Whether you’re a small ‘mom & pop’ shop or Fortune 500 business, we’ve got you covered with our high-quality service, flexibility, speed, efficiency, and support.

At CES, we don’t just manage your back office processes… we work non-stop to improve them!

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Your Business Process Outsourcing Company

CES will listen to your needs, learn your methods, and deliver high quality work in a timely manner at a fraction of the cost. Whether you are looking to build a team, increase sales, improve the customer experience, or master productivity, we will deliver for you.

Types of Business Process Outsourcing (BPO) Services We Offer

back office outsourcing services
  • Administrative & Virtual Assistance
  • Data Entry & Data Processing
  • Transcription Services
  • Transaction Support & Order Processing
  • Market Research
  • Online Reputation Management
  • Lead Generation
  • Data Cleansing & Validation

CES Philosophy Towards Back Office Services

At Customer Service Engagement, we take the time and put forth the effort to thoroughly listen, understand your goals, and customize our services to fit your needs. Through this onboarding phase, we find out what type of talent will best help you, what skills are required and train them to your desired specifications.

  • What Is BPO?

    Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific back office business process to a third-party service provider.

  • What Industries Do You Work With?

    We work with industries such as Insurance, Health Care, Political Polling, Physicians, Technology, Utilities, Franchises, Emergency Services, and more!

  • How Much Are Your Services?

    It depends on what you require! However, given the advantages of our economies of scale, we can perform required tasks at a cost much less than it would take to hire on ...

  • What Types of Companies Do You Work With?

    We work with any size companies, from ‘mom & pop’ stores to emergency dispatch services to Fortune 500 companies.  We specialize in Health Care, Higher Education, Professional Services, Political / Fund Raising, ...

CES BPO Services Provided

business process outsouring services offered

Some of the Industries We Work With…

Did You Know We Also Do Inbound Calls, Tech Support, Chat, Text, & Email Support Too?