How Can We Help You?
Our suite of services encompasses a broad range of solutions designed to be tailored to your individual needs.
Nearshore Call Center Solution Providers
There's still nothing better than 1 on 1 live voice interaction for customer satisfaction. We offer teams of highly skilled & trained agents ready to take inbound & outbound projects per your needs.
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Business Process Outsourcing (BPO)
We offer full service back office support for Data Capturing, Data Conversion, Data Cleansing and Data Entry projects. Outsourcing your data management needs on a day-to-day basis.
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Turn-Key Agent Workforce Program
They're YOUR employees... We just hire, train, manage, and provide the infrastructure for them in Mexico. Take all the legal, operational, and financial headaches out of your outsourcing!
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We Offer You Solutions
Our Services
Our representatives engage with customers through targeted efforts designed around the needs of our clients, such as live voice (inbound & outbound), email, chat, text, and more!
Collections
Outsource your debt collections services to our experienced call center agents – we’ll get the job done!
Survey Work
Want to get a feel for public opinion on a topic, politics, or more? We specialize in surveying the public ...
Virtual Receptionist
Rely on professional Virtual Receptionists for your business at a fraction of the cost of an in-house staff.
Live Chat Support
Engage your online visitors and customers in a live chat session with a highly trained associate for the assistance they ...
Answering Service
Why staff your business 24 x 7 x 365 to answer calls when we can do this for you at ...
Lead Gen / Appt. Setting
Let our experienced outbound sales professionals generate leads & appointments for you to get your email to ‘ding’, your phone ...
Welcome to Customer Engagement Services
About us
Customer Engagement Services, LLC (CES) is a Nearshore Business Process Outsourcing (BPO) and Call Center Services Organization headquartered in Phoenix, Arizona, with offices in Mexico. We aim to help you establish a high performance yet cost effective Nearshore BPO & Call Center Solutions. CES is an established boutique service provider that works with each client to design a customized solution that best fits the clients’ needs.
Who We Are...
We're a Global Business Outsourcing Organization That Assists Companies with Live Voice Support (inbound & outbound), Data Entry Services, and Back Office, & Digital Support.
Our Mission...
Give the Best & World-Class Service to Consistently Achieve or Exceed Service Level Delivery Agreed Upon With Our Client Partners, Using Industry Standards as Reference.
Our Vision...
To Embrace Our Role as Partner with Our Current and Future Clients, Cultivating Our Commitment to Deliver Solutions in Identified Areas of Opportunity to Best Overcome Your Challenges.
Our Values...
Some of Our Most Treasured Values Include Accountability, Responsibility, Honesty, Respect, Integrity, Collaboration, Leadership, and Consistency.
Some Of The Type Of Clients We Work With…
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